Windows 10 Black Screen with Cursor [FIX]

If you run into a black screen with a cursor error in Windows 10, you can’t do anything with your PC. Very frustrating, right? Don’t worry. The error can be easily fixed. Just try solutions below.

There are six solutions for you to fix the problem. You may not have to try them all. Just work your way down at the top of the list until you find the one that works for you.

  1. Keep holding the power button
  2. Disable fast startup
  3. Disable integrated graphics card
  4. Update graphics drivers
  5. Log in using a different user account
  6. Reset your PC

Solution 1: Keep holding the power button

This solution only works for laptops. If you are not using a laptop, skip and move on to next solutions.

Try to:

Shut down your PC. Remove the battery, press and hold the power button for 60 seconds. Put the battery back in and start your PC again.

Solution 2: Disable fast startup

Disabling Fast Startup may resolve the problem. Follow steps below:

IMPORTANT: You’ll need to be logged into Windows on the problem computer to try use this solution. If you can’t log into Windows, restart it in Safe Mode, then follow the instructions. If you’re not sure how to start Windows 10 in Safe Mode, see How to Boot into Windows 10 in Safe Mode.

1) Press Control Panel in the search box at the bottom corner of the desktop and click Control Panel in the pop-up menu.

2) View by “Small icons” and click Power Options.

3) Click Choose what the power button does .

4) Click Change settings that are currently unavailable.

5)  Under “Shutdown settings”, uncheck Turn on fast startup (recommended) then click Save changes .

Solution 3: Disable integrated graphics card

If you have a separate graphics card, the computer sometimes believes it has a dual monitor. In this case, the error would occur. So disabling the integrated graphics card may fix the problem.

IMPORTANT: You’ll need to be logged into Windows on the problem computer to use this solution. If you can’t log into Windows, restart it in Safe Mode, then follow the steps.

1) On your keyboard, press the Windows logo key  and R at the same time to invoke the run box.

2)Type devmgmt.msc and click OK.

3) Under “Display adapters”, you will see more than one graphics card there. Right-click on the integrated graphics card (usually an Intel or AMD graphics card) . Click Disable to disable the card.

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4) Restart your PC.

If you’re not sure which one is the integrated graphics one, disable one by one and see if the problem is resolved.

Solution 4: Update graphics drivers

If disabling the drivers doesn’t resolve the problem, you can try to update the drivers. If you don’t have the time, patience or computer skills to update drivers manually, you can do it automatically with Driver Easy.

IMPORTANT: You’ll need to be logged into Windows on the problem computer to try this solution. If you can’t log into Windows, restart it in Safe Mode with Network first. To run Driver Easy, you need to connect to internet. So you need to restart your PC in Safe Mode with Network.

Driver Easy will automatically recognize your system and find the correct drivers for it. You don’t need to know exactly what system your computer is running, you don’t need to risk downloading and installing the wrong driver, and you don’t need to worry about making a mistake when installing.

You can update your drivers automatically with either the FREE or the Pro version of Driver Easy. But with the Pro version it takes just 2 clicks (and you get full support and a 30-day money back guarantee):

1) Download and install Driver Easy.

2) Run Driver Easy and click Scan Now. Driver Easy will then scan your computer and detect any problem drivers.

3) Click the Update button next to a flagged graphics driver to automatically download and install the correct version of this driver (you can do this with the FREE version).

Or click Update All to automatically download and install the correct version of all the drivers that are missing or out of date on your system (this requires the Pro version – you’ll be prompted to upgrade when you click Update All).

Here take Intel HD Graphics 4400 for example. Driver Easy will detect the graphics card installed on your computer.

Solution 5: Log in using a different user account

The problem can be caused by corrupted user profile. You can try to log in with a different user account. If you can use the computer with no problem by using that user account, the problem could be due to corrupted user profile. Then you can replace the folder of the corrupted user profile with the folder of the working user profile.

IMPORTANT: You’ll need to be logged into Windows on the problem computer to try any these steps. If you can’t log into Windows, restart it in Safe Mode, then follow steps below. If you’re not sure how to start Windows 10 in Safe Mode, please see How to Start Windows 10 in Safe Mode.

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Follow steps below to replace the folder:

1) Login with the working user account.

2) Navigate to C:Users{working-user-profile-name}AppDataLocalMicrosoftWindowsCaches.

3) Copy the folder “Caches”.

4) Login with the corrupted user account.

5) Navigate to C:Users{broken-user-profile-name}AppDataLocalMicrosoftWindowsCaches.

6) Replace the folder with the folder from the working user file.

If you don’t have an existing working user account, you can create a new account. 

Creating a new account requires you to login Windows as administrator. If you have an administrator account, login to Windows with that account. If not, you can activate the built-in administrator account in Windows and use it to login to Windows.  

Activate the built-in Windows administrator:

1) Open Command Prompt as administrator: type cmd in the search box. Right click Command Prompt and select Run as administrator.

2) Type net user administrator /active:yes and press Enter key on your keyboard.

3) Restart  your computer and you’ll be able to login to Windows with the administrator account.

Create a new account:

Follow steps below to create a new account.

1) Type setting in the search box and select Settings in the pop-up menu.

2) Click Accounts.

3) Click Other people in the left pane and click Add someone else to this PC.

4) Follow the on-screen instructions to create a new user account.

Solution 6: Reset your PC

The final solution you can try is to reset the PC. If you’re not comfortable with resetting your PC, it is recommended that you contact your PC manufacturer for further assistance.

IMPORTANT: You’ll need to be logged into Windows on the problem computer to try any these steps. If you can’t log into Windows, restart it in Safe Mode, then follow steps below. If you’re not sure how to start Windows 10 in Safe Mode, please see How to Start Windows 10 in Safe Mode.

1) Type settings in the search box at the bottom left corner of the desktop, then a menu with the search results will pop up. Click Settings in the menu.

2) Click Update & security.

3) Click Recovery pane.

4) Under Reset this PC, click Get started. Then follow the on-screen instructions to reset your PC.

 

Hope the solutions above help you resolve the Windows 10 black screen with cursor error. If you have any questions, please comment below as we’re happy to hear of any suggestions and ideas.

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